The security of your personal information is our priority. For example,we limit employee access on a need-to-know basis. We employ firewalls and other security technologies to protect our servers from external attack. When we use other companies to provide services for us, we require them to protect the confidentiality of the personal information they receive.
Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required, however, sadly, no method of transmission over the internet, or method of electronic storage is 100% secure. You must keep your password and other website registration information you hold secret. You should also control access to your SMS/email communications at all times.
2. COLLECTION AND RETENTION OF YOUR PERSONAL INFORMATION
You do not have to give us any personal data in order to use most of our site.
However, if you wish to create an account and make a purchase then we will need to collect certain information from you including: name, phone number, credit/debit card details, billing address, delivery address (if different to billing address) and email address.
You must be 18 years old or over to create an account.
In addition, we may collect information about your computer including, where available, your IP address, operating system and browser type – for system administration, fraud prevention and product improvement purposes.
We may also record and/or monitor calls for quality checks and staff training. These recordings may also be used to help us combat fraud.
3. HOW WE USE YOUR INFORMATION AND WITH WHOM WE SHARE YOUR INFORMATION
The information we collect allows us to:
- Verify your identity when you access our site.
- Create your account;
- Communicate with you (including via email or SMS);
- Investigate any complaints about the use of our site; and
- Tell you about other special offers and services
- administer and manage our business including meeting legal, regulatory and compliance requirements and operating rules;
- monitor and analyse the use of any account to prevent, investigate and/or report fraud, misrepresentation, or crime;
- gather management information to form statistical and trend analysis; and
- share with any person to whom we sell or transfer (or enter into negotiations to sell or transfer) our business or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the transferee or purchaser may use your personal information in the same way as us.
We may disclose your personal information to other companies or their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted by law. Such service providers and agents may include third parties who carry out analysis, hosting, maintenance, call centre operation, or provide other services in relation to our site.
In addition, we may ask you to provide physical forms of identification and/or we may telephone to confirm your identity. You have a legal right to these details.
4. MARKETING COMMUNICATIONS
From time to time, we may wish to contact you by email, SMS, post or phone with information about other products or services which may be of interest to you. These communications may be
– from other organisations whose products or services we think may be of interest to you.
Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.
We use the following categories of cookies on our site:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around our site and use its features such as accessing secure areas of the website. Without these cookies, services you have asked for such as remembering your login details cannot be provided.
Category 2: Performance Cookies
These cookies collect anonymous information on how people use our site. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These cookies remember choices you make such as remembering your preference to view either our full or mobile websites when visiting our site from a mobile device. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.
Category 4: Targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Category 5: Social Media Cookies
These cookies allow you to share what you have been doing on our site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to their respective privacy policies for how their cookies work.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is also available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Our site contains links to other web sites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from our site. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.
7. YOUR RIGHT TO ACCESS INFORMATION
You are entitled to see the information held about you.
8. UPDATING YOUR INFORMATION
You may review, correct, update or change your personal information at any time by contacting customer support.
If you opted to receive newsletters, commercial emails or other communications from us or selected third parties at the time you registered on our site but subsequently change your mind, you may opt-out by contacting Customer Service.